Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At ShoeBreze, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Alex, still replies to most emails personally. (Yeah, really!)
Whether you’ve got a question about sizing, need help with an order, or just want to chat about your latest sneaker obsession, we’re all ears. Here’s how to reach us:
Prefer typing? Our live chat is available during business hours—look for the little icon in the corner. (Fun fact: Last month, we helped a customer in Australia find the perfect hiking boots at 2 AM our time. Sleep can wait!)
Here’s the thing—we started ShoeBreze because we were tired of impersonal shopping experiences. Remember that feeling when a local shopkeeper remembers your name? That’s the vibe we’re going for. When you reach out, you’re not just a ticket number. (Case in point: We still send handwritten thank-you notes to our first 100 customers.)
Got feedback? A wild idea? A complaint about that one shoelace that never stays tied? Tell us. Every message helps us do better. And who knows—your suggestion might just become our next bestseller. (Looking at you, customer who begged us to stock neon-green insoles. You were right.)
P.S. If you’re ever in Vermont, stop by Route 66—we’ll leave the light on and the shoe samples out. Just don’t blame us if you leave with three extra pairs.
