You have the right to cancel your order before it has been shipped. To cancel your order, please contact us as soon as possible using the information provided in the "Contact Us" section below. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after your order has been shipped. Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Upon approval of your return, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and credited to your account may vary depending on your financial institution. Typically, refunds are processed within 7-10 business days after we receive and inspect the returned item. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is the result of our error.
If you have not received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have completed these steps and still have not received your refund, please contact us using the information provided in the "Contact Us" section below. We will investigate the matter and work with you to resolve any issues. Please have your order number and proof of purchase ready when contacting us about a late or missing refund.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Address: 68 Route 66, VT
Email: [email protected]
Phone: +1 244 011 0776
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24-48 hours during business days.
